General Questions

What is the Zimaxa 3-Step Solution?

The Zimaxa 3-Step Solution is a scientifically advanced breakthrough system that starts to work on contact to fight acne fast. It contains numerous ingredients commonly recommended by skin care experts that have been shown to effectively combat blackheads and whiteheads, break down closed comedos, remove oils, and address other causes (and symptoms) of acne. The easy-to-use and gentle products that make up the Zimaxa's 3-Step Solution combine some of the most advanced acne-preventing and blemish-targeting ingredients currently available. And with Zimaxa's moisturizing properties, clearer skin can also be softer and more radiant skin. Win the fight against acne with Zimaxa!

What is the Zimaxa Redefining Cleanser?

Step 1: The Zimaxa Redefining Cleanser is formulated to deeply penetrate skin to address several of the root causes of acne. Glycolic acid and lactic acid work synergistically to exfoliate and moisturize skin. Additionally, the anti-bacterial properties of clinically studied salicylic acid can play a key role in pimple prevention. The Zimaxa Redefining Cleanser can also clear blocked pores, which frequently means fewer blemishes.

How do you use the Zimaxa Redefining Cleanser?

1. Wet face with water.

2. Squeeze a few drops of the Zimaxa Redefining Cleanser into the palm of your hand.

3. Apply the Zimaxa Redefining Cleanser to the face, avoiding the eye area. Gently work the cleanser into a lather.

4. Rinse face with lukewarm water.

5. Follow up with the Zimaxa Deep Pore Exfoliator for enhanced results.

What are the ingredients in the Zimaxa Redefining Cleanser?

The ingredients found in the Zimaxa Redefining Cleanser are: Deionized Water, Neopentyl Glycol Dicaprylate/Dicaprate, Tridecyl Trimellitate, Glycolic Acid, Lactic Acid, Polyacrylamide, Iso-Paraffine, Laureth-7, Salicylic Acid, Diazolidinyl Urea, Methyl-Paraben, Propylparaben, Phenol, Camphor, Fragrance, FDC & C Red 35.

What is the Zimaxa Deep Pore Exfoliator?

Step 2: The Zimaxa Deep Pore Exfoliator can purge impurities and slough away dead cells that can accumulate on the skin's surface and block pores. The salicylic acid in this highly effective exfoliant can even help remove the blackheads and whiteheads that plague so many acne sufferers through its pore-cleansing and opening action. The Zimaxa Deep Pore Exfoliator will enhance the skin-clearing and spot-treating results achieved with the Zimaxa Redefining Cleanser and the Zimaxa Spot Treat.

How do you use the Zimaxa Deep Pore Exfoliator?

1. The Zimaxa Deep Pore Exfoliator can be used in the morning and/or evening after the Zimaxa Redefining Cleanser.

2. Saturate a gauze pad with Zimaxa Deep Pore Exfoliator.

3. Use the Zimaxa Konjac Sponge to gently buff the areas you want to target and treat.

4, Rinse skin with warm water.

5. Apply the Zimaxa Spot Treat to problem areas.

What are the ingredients in the Zimaxa Deep Pore Exfoliator?

The ingredients found in the Zimaxa Deep Pore Exfoliator are: Purified Water, Alcohol, Salicylic Acid.

What is the Zimaxa Spot Treat?

Step 3: The Zimaxa HydroSpot Clear Treatment delivers intense acne-fighting ingredients to the exact areas where they are needed most. This scientifically advanced and cutting-edge formula goes to work immediately to shrink blemishes, reduce their redness, and completely eliminate them as quickly as possible. The Zimaxa Spot Treat uses clinically studied salicylic acid to unclog pores, resolve flare-ups, and help prevent future breakouts.

How do you use the Zimaxa Spot Treat?

1. Apply to the affected areas 1 to 3 times daily or as needed. May be used under make up. Do Not Shake. It is normal for sediment to collect near the bottom of the bottle.

2.Dip the wanda into the sediment at the bottom of the solution.

3.Use the wand to apply Spot Treatment to problem areas.

What are the ingredients in the Zimaxa Spot Treat?

The ingredients found in the Zimaxa Spot Treat are: Isopropyl Alcohol, Purified Water (Aqua), Zinc Sulfate,Salicylic Acid, Glycolic Acid, Camphor, Hamamelis Virginiana (Witch Hazel) Extract, Cellulose Gum, Menthol.

Order Status

When will my order ship?

Orders received will be processed and usually ships within 5-7 business days. We don't ship on weekends or holidays. Any orders placed on Saturday or Sunday will be shipped within 5-7 business days. All shipping times and dates are subject to change without notice.

How will I know my order has shipped?

Once your order has shipped, you will be sent a tracking number via email. If you'd like to track your order simply click on your tracking number.

How can I place my order?

You can speak to one of our professional customer care agents to guide you through the phone ordering process. Our toll free number is 888-335-9694. We do encourage our customers to place their orders directly through our website because of the sheer convenience and the maximum level of security that our SSL encrypted site provides them.

How do I track my order?

Once your order has shipped, you will be sent a tracking number via email. If you'd like to track your order simply click on your tracking number.

Domestic Shipping

How do I estimate Rush Delivery days?

•Rush Delivery is 2-3 business days after the order has shipped.

•Shipper business days are: Monday, Tuesday, Wednesday, Thursday and Friday

•If your delivery day falls on a holiday your package should be delivered on the next business day.

Note: Weekends and holidays do not count as shipping/business days.

What states do you ship to?

We ship all orders (all 48 contiguous US States/PO Box Addresses) to either your home or place of business utilizing either USPS and UPS shipping methods.

How will I know my order has shipped?

Upon shipment of your order, you will be emailed a shipment confirmation and a tracking number so you can track your order. Please be aware of the fact that USPS does not provide package tracking information with their shipments. *UPS does not deliver on weekends or holidays. Do not include these days when estimating your expected delivery date.

Does Zimaxa ship internationally?

Currently, Zimaxa does not ship internationally.

How do I change or cancel my order?

If you are unhappy for any reason whatsoever within 60 days from the date of your purchase you will be given a full refund. Simply click here and request a Return Authorization Number (RAN). Once your order has shipped, it is not possible for you to change or cancel it.

How are Military Orders shipped?

All Military orders (APO/FPO addresses) are shipped by USPS Priority Mail. US mail to the various military addresses takes anywhere from one to eight weeks for delivery as we have been recently seeing delays in military shipments. The US Postal Service has no tracking on military orders. Any damages or claims must be reported to us within 24 hours of receipt of the package. If the package is damaged, take the damaged package to the military postal unit and file a report.

Correct/Change Delivery Address/Refused Delivery

Please review our shipping policies regarding incorrect shipping information and refused orders:

Please check your shipping information before placing order. We are not responsible for incorrect shipping information. Customers will be charged an additional shipping fee of $10.00 for any refused or undelivered shipment due to customer's incorrect address entered on the order form. Any order that needs to be re-shipped will be charged at the same shipping charges that apply to the original order.

Wrong Address Charges:

A $10.00 fee will apply for an incorrect shipping address.

1. When a customer enters an incorrect address our shipping carriers will charge us a $10.00 fee to locate the correct address so the package can be delivered. We will pass this charge on to the customer. This occurs very rarely and we will always attempt to contact the customer first before we ship the package if the address looks questionable.

2. Incorrect Address that results in the order being lost - We cannot be held responsible if you enter an incorrect shipping address such that the package is shipped to another person/address and cannot be recovered. We will have to charge you the full order price again if you want the order shipped to the correct address. We cannot issue refunds for address mistakes that are out of our control.

Refused Order Charges:

A $10.00 fee will apply for an incorrect shipping address. A product refund minus any shipping fees will be incurred if a package is undeliverable or refused.

If we send a package through our shipping carrier, and they are unable to deliver the package to you after multiple attempts, then our shipper will charge us a $10.00 fee to return the package to us. We will have to in turn charge that fee to the customer. This is also true if a package arrives at your door and is refused. We treat both of these instances as a "product return" and your money will be refunded for the purchase price of the order minus any incoming and outgoing shipping charges incurred to ship your package and receive a refused or undeliverable package by our shipper.

Please note that undeliverable packages rarely occur and we will always make attempts to contact you first before initiating a return or charging any fee. We encourage customers to always double-check their shipping address and be aware of any tracking information we send via email. All customers will be sent an email with a tracking number shortly after their product leaves our warehouse.

What if my order is missing an item?

Please call us ASAP at 888-335-9694 if you are missing any items on your order. We will then begin an investigation by reviewing the time stamped video of your actual order being fulfilled. Additionally we will compare the shipped weight of your order and do an inventory match.

If the item was not shipped to you, we will send a replacement using the shipping method from the original order.

How to do I return my order?

Every unit of Zimaxa that we sell has a 60-day money back guarantee (shipping and handling not included). If you are unhappy for any reason whatsoever within 60 days from the date of your purchase you will be given a full refund. Simply request a Return Authorization Number (RAN) and send back your units. It's as simple as that.

If you ordered Zimaxa less than sixty (60) days ago and you are one of the few customers that this product does not work for then we will refund your money. Your refund will be processed ONLY if you follow the instructions below. Here is what you need to do:

1. To request a return number click here and fill out the online form (within 60 days from the invoice date) with your full name, order number and the reason why you are returning the product. Your request for a Return Authorization Number (RAN) will be reviewed for eligibility and if you are found eligible you will receive an email reply with a return order number. Please note that if you do not send in your request within 60 days of the invoice date you will not be refunded.

2. Package all of the empty and/or full bottles and write the return order number legibly on the package. Any return order which does not contain bottles ordered, will not be refunded.

Mail the package within 10 days after receiving your return order number (this is strictly enforced) to the address provided.

3. The order will be refunded to the original form of payment unless otherwise instructed. Refunds are processed on the 1st and 15th of each month, so your credit may not appear for up to 2 weeks after we receive your return. Once a return is processed you should see the credit in the next billing cycle.

Guarantee applies ONLY to products which are purchased from this website.

Shipping and handling charges are not included.

Re-orders represent satisfaction. No refunds on monthly continuity kits will be applied once a re-order has been placed.

What if my shipment is lost?

If your order displays your Shipping Tracking Numbers, click it to view its status. Please check with the shipper to confirm that your order was in fact delivered. If your package shows a status of "delivered" and your shipper cannot verify its location please "Submit A Request" here and let us know the issue. Make sure to provide your name and order # in the details of the email.

What if my shipment was damaged?

At Zimaxa we take every measure necessary to insure you receive your purchase safe and undamaged. All goods we stock are inspected on receipt from our suppliers and again before we ship to you. Our company packs all the shipment with padded boxes or envelopes to ensure thatthere is no damage with shipment. However if by chance you did receive a package that was damaged during shipping click here. Please provide your Name and Order # and we will look into the issue for you.

What if I received the wrong item(s) in my delivery?

We apologize for the inconvenience. Please click here. Please provide your Name and Order # and a description of the incorrect item that was sent to you. You can request a Product Authorization Return (PAR) code and a request to ship you the correct item. We will provide you with product return directions in our email response back to you.

We will process your PAR and a new order will be generated at no additional cost to you.

How long does it take to be credited for a returned item?

Credits usually take 7-10 business days from the time we receive your item(s).

What is the return policy?

Please see our Terms & Conditions for complete details.

Payment & Billing

What are my payment options?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Is it safe to use your credit card?

Absolutely. We have taken every precaution to make your transactions secure. We use Authorize.net, which is the leading provider of digital trust services that enable businesses and consumers to engage in commerce and communications with confidence. Authorize.Net's digital trust services create a trusted environment that is powered by a global infrastructure that manages more than 6.5 billion communications and transactions a day. All account information submitted to us is safely isolated from unauthorized Internet access.

Was I Double Charged?

Absolutely not. Credit/bank statements will list our company twice. The 1st appearance is simply an authorization, and the second appearance is the physical transaction. Once the physical transaction clears, the "pending authorization" will be released and the deduction will drop off of your account. The physical transaction usually takes 1 - 2 business days to clear.

Additional Support

Still Have a Comment/Question?

Contact Us! We regret that we can't give you medical advice or answer individual medical and pharmaceutical questions through email, but we hope you will find answers within our site. If you think you may have a medical emergency, call your doctor or 911 immediately. Any other questions or comments? Please click here and we will answer you as quickly as possible.

You can call our toll free number at 888-335-9694.